Retail’s digital transformation is rapidly changing how consumers shop and many other aspects of the sector.
Retail Council of Canada explores emerging technologies and changes to the rules that govern them. Connect with experts to provide inspiration for new strategies and to learn more about privacy and data in retail!
Cracking Tomorrow's CX Code: Real-time customer intelligence for exceptional experience – SAS
Our study found that more than 60% of marketing leaders say the digital customer journey has dramatically changed their CX strategy. 更糟糕的是, nearly two-thirds aren’t very confident in their CX strategy’s ability to win and retain customers in this new environment.
